comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Welcome to the community and thanks for taking the time to post your issue on the forums. 2. 162. Changes to our Acceptable Use Policy for Virgin Media Mail. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Bypass Child Safe & Virus Safe. on 21-03-2023 15:29. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. . Click: Settings. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. please try again and on the app it just goes to a pagew that does not load. run the Standard test and confirm the Hostname. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. 4. I cannot turn off web safe. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 8. Had hoped curl might show more information but alas no. select Account settings > Online security and disable Virus Safe and/or Child Safe. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. QuickStart, set up and connections. SpeedWe would like to show you a description here but the site won’t allow us. Customer since 1993. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. You can find out more FAQs about Web Safe here. This is so annoying as it seems as no one can help you over the phone. Chatter and natter. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Virgin Media Web Safe allows you to restrict certain types of. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Have also followed the oft-posted link to the 'old' webpage. com Address: 185. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Account - Mobile. Login to the Virgin Media online account and check the Web Safe settings. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. VPN operates fine for use with : Virus Safe : Enabled. Try. Like a lot of people here it seems. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 123. 3. You can find out more FAQs about Web Safe here. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Security matters. Should the issue persist post back here to have issue flagged to the forum team. However many mesh. Mark as New; Bookmark this message; Subscribe to this message. To recover your email address we need your account number, area reference and date of birth. WiFi Max. I have web safe switched off but still certain sites wont load. Account - Mobile. Options. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Navigate to the My Apps tab and select Web Safe from the menu. This problem has been running for over 2 months now. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Plus all the blocked websites reset to nothing when I log in again. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Hopefully when that thread concludes it will also resolve your issue. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. Learn more. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. 🙂 I'm sorry to hear that you're still experiencing this issue. 250. Just joined. . Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Activate Web Safe. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. on 18-10-2022 19:33. You can also call. 1. 1 on your browser. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Virgin Media; My Virgin Media; Shop; Help;. Select Help & Settings. * Call costs may vary. 4. Qurento. Select Help. New here. Phone. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. 1 or whatever else you like. View Apps > Web Safe > manage your Web Safe settings - takes. - 5083340. It only appears when using Microsoft Edge as the browser. Security matters. Click: Web Safe. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Some help would be greatly appreci. This has been the case for a few weeks and I have been unable to access websafe settings. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. This is so annoying as it seems as no one can help you over the phone. 159. Virgin Media takes online safety seriously. Web safe provides ultimate protection when using the internet. pc. For best protection, we recommend using Virgin Media Internet Security and Web Safe. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Account - Mobile. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. IPCONFIG reports DNS servers as 194. Child safe not working. I've accessed websafe before but now when I select 'manage. Any website unsuitable for children is blocked by default. Hey @DavidCalla,. 15-02-2023 21:11 - edited 15-02-2023 21:15. Learn how you can change Web Safe settings to turn Child Safe off. Set up a guest network. com (connection reset error). 159. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Unless virgin is specifically blocking the IPs of your. If you want to protect children, then click on the Child Safe filter. on 06-05-2023 22:30. I have been trying for a couple days to change the websafe settings on my account, but am unable to. 9. 168. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. How to access advanced settings. Options. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. . To check this, go to iOS settings > Local network > ON’. We would like to show you a description here but the site won’t allow us. You can find more help with your TV settings on your box. If it’s not a technical issue you need help with then we’re here to support you on. Please help! 🙂. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. Virgin Media Staff. 0 Kudos. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFi. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. 1/help for specific device where Web Safe is not working. 4. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. I’ve had my broadband up and running since 10/09 and I set the account up just before then. When prompted, enter the settings. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Click on Manage Web Safe. A quick look at this handy picture should help you find the best location. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. They provide the functionality via the Websafe function linked above. Stay safe online. icon on the upper-left edge of your screen. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Once logged in, select ‘My apps’ tab’. 1. Working for me on a VM connection (both with VM's DNS and OpenDNS). 6 - 6. Hoping someone can help. 1 Kudo. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Security matters. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Select SPAM Settings. org (returns an SSL error), and ProtonVPN. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. -- I'm a Very Insightful Person,. try going to if Web Safe is on this site should be blocked. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Options. Virgin Media takes online safety seriously. Then click on parental controls and then turn it on. 9. Guy. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. The appearance of Web Safe has changed slightly in the last few days. Switched On Families. It’s easy to turn on. We would like to show you a description here but the site won’t allow us. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. You may want to start by seeing what your site report looks like using a tool like Blocked. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. Click: Settings. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. on 09-07-2023 22:56. 8. 220. I will be able to assist and get this changed for you. VPN Apps for all devices and unlimited simultaneous connections. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. . My Virgin Media app. TV. You can manage your Web Safe settings easily and conveniently. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. We created Web Safe for our customers to make browsing safety a no-brainer. The Gamer Lounge. Child Safe is a known source of many problems. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. 1/help for specific device where Web Safe is not working. Web Safe will help you block access to web sites known to be infected or to distribute Malware. 🙂 I'm sorry to hear that you're still experiencing this issue. Chatter and natter. 65% of young people aged 11-16 are in favour of the. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Have looked at previous similar posts and have tried. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Virgin Mobile. --. . Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. Access your Hub's configuration page - default web address: 192. Thanks for confirming your details via private message . Changing network settings to use any Public DNS should re-gain full access for the device. SpeedQuickStart, set up and connections. Virgin Phone Switchover. Kind Regards, Steven_LQuickStart, set up and connections. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Thanks for confirming your details via private message . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Phone. Having the same problem on multiple devices. Forum team are best placed to help and issue has been flagged to them. 5) Turn on the VM hub. com IMAP Port. That's all well and good, but it means people looking. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. uk. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. WebSafe. Please enter your email. So whether it's technical issues, hub problems or you need support, we’ll help you with our. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. 100 & 194. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Adjust the settings according to the level of protection you want. 1 or 192. Open a Web browser (e. Sorry to hear that you're still having problems with this after a few weeks. 1. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Just sign in to My Virgin Media and change your settings. Hi Trying to find a solution to why I cannot access the settings for web safe. desktop. 100 & 194. Contact the site operator for further help. If you see two software update options available, choose the one you want to install. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. This problem has been running for over 2 months now. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. . - 5205097 - 3. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. It’s important you choose a passcode that’s different to the one you use to unlock your device. Click: Web Safe. 8) and this will bypass the websafe filter. QuickStart, set up and connections. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. . Apps and extras. Virgin Media Web Safe allows you to restrict certain types of. resolved IP Address is 185. VM has WebSafe enabled. Virgin Mobile. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. Child Safe is enabled by default for new A/Cs. We give all our customers a complete, market leading security package called Virgin Media. Select SPAM Settings. Thank you for the help. Billing and payments. org. Look out! Virus Safe has blocked this site. . please try again and on the app it just goes to a pagew that does not load. Broadband. I will be able to assist and get this changed for you. You’ll pay nothing for 3 months (with no payment details. tried using websafe today, blocking specific websites, those websites are still able to be accessed. 2 hours ago. VPN Apps for all devices and unlimited simultaneous connections. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. We are able to update this setting for you manually too, we just need to confirm a few account details. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. We recommend keeping Virus Safe on. Chatter and natter. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. VPNs we tested to unblock various forbidden resources. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Bypass Child Safe & Virus Safe. The results of queries to the Virgin Media DNS server gave the following results. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. More about Virgin Internet Security. 1. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. If you’d like to change the. Go to Account settings, then Account details b. They will be able to check what email address you are using by going. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Thanks for the reply @jasoncartwright on the forums. See where this Helpful Answer was posted. My Virgin Media App. 1. Tap Install Now. . In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I am also experiencing the same issue. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. I. Options. The new fibre phone line is designed to work with the same phones as the old copper line. Virgin Media Web Safe Log in to your My Virgin Media account. You may want to start by seeing what your site report looks like using a tool like Blocked. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Clear searchon 13-02-2023 08:44. Jim__d. 8. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Where you put your Hub can sometimes affect its wireless performance. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. Have you tried to access the settngs via the method that 用心棒. I can not access the Manage your websafe settings via my app or via my pc. You’ll then be able to use your same old phone to make. Get NordVPN - the #1 VPN for Virgin Media. Faced. I tried to check the AS name as advised on the forum , here is what I found. Stay safe online. I checked the DNS entries for NordVPN. 159. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 4. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Manual configuration settings for email. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. 0. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). 8 & 8. There's no firewall settings that I can see, and one time I got to see a page saying. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Abdelmonem. A new secure password will be generated for. com, minecraft. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. At Virgin Media, we pride ourselves on our parental controls. imap. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. g. What is the website,. My Virgin Media App. Find the right spot for your hub. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. 0 that contains your default network information. If, however, you're still experiencing the problem, please pop back to us. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. If your site is blocked by a majority of ISPs, it may be that there is a. Usually, malware is installed accidentally. 4. SpeedThe forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Login to the Virgin Media online account in a web browser. 1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Virgin Media. We know that children, particularly. It's the same for virus safe and child safe. 220. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website.